Shipping & Returns Policy

We ship every order from the United Kingdom and aim to get your parcel to you quickly, with tracking and a straightforward returns process if something is not right. Last updated: 3 August 2026.

Where we deliver

We currently deliver to all UK addresses, including the Scottish Highlands, Northern Ireland, the Isle of Man and the Channel Islands. Remote-area postcodes may take one to two working days longer than the estimates below.

Delivery options and costs

• Standard UK Delivery (2-4 working days): £3.95 — free on all orders over £50.

• Express UK Delivery (1-2 working days): £5.95, for orders placed before 1pm Monday to Friday.

• Highlands, Islands and Northern Ireland: standard rates apply, allow 3-5 working days.

Dispatch times

Orders placed before 1pm on a working day are picked and dispatched the same day. Orders placed after 1pm, at weekends or on UK bank holidays are dispatched on the next working day. You will receive a dispatch confirmation email with a tracking number as soon as your parcel leaves us.

Tracking your order

Every parcel is sent on a tracked service. Use the link in your dispatch email to follow your delivery. If your tracking has not updated for more than three working days, email info@zonixprimeltd.co.uk with your order number and we will chase it with the carrier on your behalf.

Our 30-day returns promise

If something is not right, you can return any unworn item within 30 days of delivery for a full refund or exchange. Items must be unworn and unwashed, with all original tags attached and in their original packaging. For hygiene reasons, pierced jewellery and underwear cannot be returned unless faulty.

How to return an item

• Email info@zonixprimeltd.co.uk with your order number and the item(s) you wish to return.

• We will reply within one working day with a returns reference and the return address.

• Pack the item securely with the returns reference enclosed and send it using a tracked service.

• Keep your proof of postage until your refund has been confirmed.

Return postage

Return postage is paid by the customer for change-of-mind returns and for exchanges. Where an item is faulty, damaged in transit or not what you ordered, we cover the cost of return postage in full and will refund your postage on receipt of your receipt.

Refunds

Once your return reaches us it is inspected and processed within two working days. Refunds are issued to the original payment method and typically appear within three to five working days depending on your bank. Where free delivery was applied to an order and a return brings the order value below £50, the original delivery cost may be deducted from the refund.

Exchanges

If you would like a different size or colour, tell us when you request your return and we will reserve the replacement for you where stock allows. Exchanges are dispatched free of charge once the original item has been received and checked.

Faulty, damaged or incorrect items

Please contact us within 14 days of delivery if your item arrives faulty, damaged or incorrect, ideally with a photograph. We will arrange a replacement or a full refund, including all postage costs, at no charge to you. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Cancelling an order

You may cancel an order at any time before it is dispatched by emailing info@zonixprimeltd.co.uk, and we will refund you in full. If your order has already been dispatched, please follow the returns process above. Consumers also have a 14-day statutory cancellation right under the Consumer Contracts Regulations 2013.