Privacy Policy

This Privacy Policy explains how Zonix Prime Ltd ("Zonix Prime", "we", "us") collects, uses and protects your personal information when you visit zonixprimeltd.co.uk or buy from our online store. We are the data controller for the information described below and we handle it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Last updated: 3 August 2026.

Who we are

Zonix Prime Ltd is a company registered in England & Wales under company number 17307024. Our registered office is Office 19666, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. If you have any question about this policy or about how we use your data, you can contact us at info@zonixprimeltd.co.uk.

The information we collect

• Contact and account details such as your name, email address, delivery address, billing address and telephone number.

• Order information such as the items you buy, order value, delivery method and order history.

• Payment confirmation data. Card payments are processed by our payment providers; we never see or store your full card number.

• Communications you send us, including enquiries submitted through our contact form and customer service emails.

• Technical and usage data such as IP address, browser type, device type and the pages you view on our site.

How and why we use your information

We use your information to process and deliver your orders, to take payment, to provide customer service and handle returns, to keep proper business and tax records, to protect against fraud, and to improve our range and website. Where you have asked to hear from us, we also use your email address to send occasional news and offers.

Our legal bases for processing

• Contract: processing that is necessary to fulfil an order you have placed with us.

• Legal obligation: keeping accounting, tax and consumer-law records for the periods required by UK law.

• Legitimate interests: preventing fraud, securing our website and understanding how our store is used.

• Consent: sending marketing emails and setting non-essential cookies. You can withdraw consent at any time.

Cookies

Our website uses essential cookies that are required for the basket, checkout and security to work. With your consent we may also use analytics cookies that help us understand which pages are useful. You can accept or decline non-essential cookies when you first visit the site and you can clear or block cookies at any time in your browser settings.

Who we share information with

We share personal data only where it is necessary: with payment providers to take payment, with delivery partners to ship your order, with our website and email hosting providers, and with professional advisers or authorities where the law requires it. We do not sell your personal information to anyone. Where a provider is outside the UK or EEA, we rely on appropriate safeguards such as UK International Data Transfer Agreements.

How long we keep it

Order and transaction records are kept for six years after the end of the relevant financial year, as required for UK tax purposes. Enquiry emails are kept for up to 24 months. Marketing consent records are kept until you unsubscribe, plus a short period to evidence that the request was actioned.

Your rights

You have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to ask us to delete data we no longer need, to restrict or object to certain processing, to receive your data in a portable format, and to withdraw consent to marketing. To exercise any of these rights, email info@zonixprimeltd.co.uk and we will respond within one month. If you are not satisfied with our response you may complain to the Information Commissioner’s Office at ico.org.uk.

Security

Our website is served over an encrypted HTTPS connection and access to customer data is limited to the people who need it to run the business. While no online service can be completely secure, we take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised, and any material change will be highlighted on our website.